Deliver professional and courteous service via phone, email, or web inquiries
Resolve client requests and maintain strong relationships that support retention
Identify opportunities for upselling and cross-selling
Collaborate with team members and leadership to support customers throughout the full policy cycle
Troubleshoot escalated service, billing, and claims issues
Document interactions and maintain accurate records in internal systems

🎯 Requirements

2+ years of customer service experience preferred (call center experience a plus)
Strong communication and problem-solving skills
Typing speed of 30+ WPM
High school diploma or GED required
Proficient PC and multitasking skills
Action-oriented and comfortable handling objections

🎁 Benefits

Up to $20/hour pay
Monthly incentives and recognition programs
Career growth: 80% of our frontline leaders are promoted from within
Work-from-home flexibility
Company-provided equipment

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