Seasonal Stationery & Design Support Assistant - 2026

📋 Description

• Handle phone, email, live chat, and social media interactions with a high degree of ownership and
• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly
• Use documented knowledge base to provide elevated service
• Manage multi-system workflows by cross-referencing order information, checking custom design files
• Document customer interactions in Salesforce or advanced CRM platforms
• Identify operational errors and share proactive insights with leadership

🎯 Requirements

• Bachelor's degree or equivalent work experience
• Experience with high-end customers and fully owning problem-solving
• Experience handling inbound contact volume
• Experience with design-related work and fulfillment: photo printing, design files
• Interest and aptitude for design or technical issues is a plus
• Excellent written communication skills

🎁 Benefits

• Market-based compensation model with geographic tiers
• Set schedule you can count on
• Equal Opportunity Employer committed to inclusion and diversity
• Participates in E-verify program