Security Operations Center Operator - Overnight Shift

📋 Description

• Push/Report all appropriate operational matters in real-time directly to the SOC Manager, Director
• Provide excellent Customer Service to all parties encountered while on duty.
• Acts on all customer service related calls and either resolves them personally or refers issues to
• Manage communications for emergency and non-emergency calls-for-service, including phone and email
• Monitor email inboxes, work order service requests and all communications devices; prioritize and
• Responsible for establishing, maintaining and reviewing schedules.

🎯 Requirements

• High School diploma or general education degree (GED)
• 2 years prior satisfactory employment as a security officer or in a customer service position
• Experience in a heavy volume call center and dispatch preferred
• Must be at least 20 years of age
• Ability to acquire and maintain a valid PERC Card, including state accredited training requirements
• Must have the ability to read, write, speak, and understand English

🎁 Benefits

• Compensation is between $22.00 - $23.00 per hour based on experience
• Paid time off
• Medical insurance
• Dental insurance
• Paid holidays
• Pension/retirement benefits