Security Technical Support Engineer

📋 Description

• Deliver remote Level 2 technical support for security infra, diagnose incidents to SLAs.
• Monitor and resolve issues using service assurance tools and monitoring platforms.
• Perform incident management: prioritization, root cause, escalation, closure.
• Maintain configuration records and support CM processes for integrity.
• Execute maintenance tasks and recommend improvements for recurring issues.
• Collaborate with clients, internal teams, vendors for incident resolution.

🎯 Requirements

• Bachelor's in IT/CS or equivalent experience.
• Certifications like CCNP, JNCIP, PCNSP, CCSP, Fortinet, Check Point, Palo Alto, Aruba desirable.
• Experience supporting enterprise security tech: firewalls, IPS/IDS, proxies, networking.
• Knowledge of Cisco, Microsoft, AudioCodes, Sonus, ARC, PeterConnect versatile.
• Strong troubleshooting, remote diagnostic skills and customer focus.
• Familiar with documentation, service management, CM, redundancy, remote support.

🎁 Benefits

• Full-time permanent employment.
• On-site opportunities with expert collaboration (travel may apply).
• Exposure to enterprise cybersecurity tech and certifications.
• Global tech environment with career development.
• Collaborative, inclusive workplace and ongoing learning.
• Work with international clients and cross-functional teams.