Seller Systems Team Lead

📋 Description

• Lead the day-to-day operational performance of a team of Associates, including quality
• Set clear expectations, priorities, and performance goals for individuals and the team.
• Manage team capacity, scheduling, and work allocation to ensure critical workflows are covered and
• Coach Associates on troubleshooting, process knowledge, communication, and sound judgment in
• Hold regular development conversations and provide timely, constructive feedback that supports
• Complete performance reviews and address performance concerns in partnership with your manager and

🎯 Requirements

• 3+ years of experience leading, supervising, or formally mentoring an operations, support, or
• 9+ years of experience in customer support, technical support, operations, or another internal or
• Experience leading teams that support technical products, platform users, or complex operational
• Experience managing operational work against defined quality, productivity, or service-level goals.
• Strong written and verbal communication skills, with the ability to give clear, constructive
• Experience coaching others and supporting their professional development.