SemiSenior Technical Customer Onboarding Specialist (Part-time) - SaaS

📋 Description

• Primary contact for new clients during onboarding.
• Connect clients' POS systems to our platform (training provided).
• Build and launch form-based ad campaigns for clients.
• Craft clear emails and occasional calls to guide clients.
• Identify and log minor bugs; escalate complex issues.

🎯 Requirements

• English: B2+ / C1 with strong written and verbal communication.
• 2+ years in customer support/onboarding/related roles.
• SaaS experience with a product/platform (required).
• Client-facing; comfortable guiding clients through onboarding.
• Technical aptitude for learning software, troubleshooting, and navigating dashboards and integrations.
• Availability: Part time, US time zones; POS and marketing/hospitality tech preferred.

🎁 Benefits

• 100% Remote: work from anywhere with a laptop and internet.
• Competitive USD pay.
• Paid time off to unwind and recharge.
• Autonomy to manage time and focus on results.
• Work with top American companies on high-impact projects.