SemiSenior Technical Customer Onboarding Specialist (Part-time) - SaaS

📋 Description

• Act as the primary contact for new clients and guide onboarding with clear communication.
• Assist clients in connecting their POS systems to our platform.
• Build and launch form-based ad campaigns on behalf of clients.
• Craft clear, professional emails and occasional calls to guide users.
• Identify and log minor issues; escalate complex bugs to engineering.

🎯 Requirements

• English: B2+ / C1 with strong written and verbal communication
• 2+ years in Customer Support, Success, Onboarding, or Technical Support
• SaaS experience: Prior experience with a SaaS product/platform
• Client-Facing: Comfortable guiding clients through onboarding
• Technical Aptitude: Comfortable learning software and integrations
• Availability: Part time, US time zones

🎁 Benefits

• 100% Remote Work: work from anywhere with reliable internet
• Paid Time Off: rest and recharge
• Work with Autonomy: manage your time to deliver results
• Work with Top American Companies: high-impact projects
• A Culture That Values You: well-being and balance
• Diverse, Global Network: 600+ professionals in 25+ countries