SemiSenior Technical Customer Onboarding Specialist (Part-time) - SaaS

📋 Description

• Client onboarding and support: primary contact for new clients.
• Technical setup and integration: connect POS systems to our platform.
• Campaign creation: build and launch form-based ad campaigns.
• High-touch communication: craft emails and occasional client calls.
• Basic troubleshooting: log and resolve minor issues; escalate when needed.
• Cross-functional collaboration: coordinate with engineering as needed.

🎯 Requirements

• English: B2+/C1 with strong written and verbal comms.
• Experience: 2+ years in Customer Support, Customer Success, Onboarding, Implementation, or Tech Support.
• SaaS experience: prior SaaS product/platform experience.
• Client-facing: comfortable guiding clients through onboarding.
• Technical aptitude: comfortable learning software; troubleshooting; dashboards/integrations.
• Availability: Part-time, US time zones.

🎁 Benefits

• 100% Remote Work: work from any location.
• Competitive USD pay.
• Paid Time Off.
• Autonomy: manage your time; focus on results.
• Work with Top American Companies.
• Diverse, Global Network.