Senior Account Manager

📋 Description

• Develop a deep understanding of each customer’s strategic plan, member growth goals, efficiency
• Learn each institution’s technology ecosystem, including core banking, digital banking, and contact
• Monitor business triggers such as mergers, branch consolidations, call volume spikes, and new
• Quantify and communicate ROI from existing deployments, including call deflection, hours saved
• Lead executive business reviews that tie Interface.ai outcomes to each institution’s board-level
• Map whitespace across departments, channels, and use cases, including contact center, lending

🎯 Requirements

• 3+ years of experience in an account management, expansion, or full-cycle sales role, ideally
• Growth mindset with a strong track record of expanding existing accounts and exceeding upsell and
• Proven success managing renewals and negotiating multi-year contracts while retaining and growing a
• Deep understanding of SaaS renewal and expansion motions, customer lifecycle management, and
• Excellent communication and presentation skills, with the ability to build trusted relationships
• Proven ability to manage a portfolio of accounts and multiple opportunities simultaneously, with

🎁 Benefits

• 100% paid health, dental & vision care
• 401(k) & financial wellness perks
• Daily meals on us
• Commuter benefit
• Monthly wellness stipend
• Claude Enterprise + frontier AI tools for every employee, build with the best