Senior Account Manager

📋 Description

• Navigate complex hierarchies with client executives to deepen Flexport ties.
• Meet regularly with clients to monitor account health and improve experience.
• Identify and close upsell, cross-sell and renewal opportunities.
• Monitor client financial health; report on financials and payment schedules.
• Lead onboarding and create standard operating procedures for clients.
• Scope and guide implementation timelines for new opportunities.

🎯 Requirements

• Professional fluency in English and Flemish is required.
• 5+ years in supply chain ops, sales or client-facing roles.
• 2+ years in logistics, freight forwarding, or supply chain.
• Client-centric: obsessed with outcomes and strategic planning.
• Hands-on, process-oriented with strong problem-solving skills.
• Deeply curious: understand client needs and Flexport capabilities.

🎁 Benefits

• Commitment to Equal Opportunity.