Senior Account Manager, APAC - India

📋 Description

• Primary day-to-day contact for APAC client accounts; ensure satisfaction.
• Learn each client's objectives and steer work toward outcomes.
• Manage scope with clients; protect margins while preserving relationships.
• Act as the client's advocate internally and 1021's trusted advisor externally.
• Run consistent project processes across accounts; coordinate specialist teams.
• Lead onboarding for new APAC engagements and set up communication rhythms.

🎯 Requirements

• Experience: 5-7 years in agency account management or client services, with global clients.
• Client services orientation: responsive, proactive, builds trust quickly.
• Scope management: diplomatic, clear boundaries, protect engagement margins.
• Project management: scheduling, status reporting, cross-functional coordination.
• AI/Tech interest: genuine interest in technology and AI to enhance workflows.
• Excellent English communication; able to align global stakeholders.

🎁 Benefits

• Work from home
• Generous annual and sick leave in addition to paid holidays
• Employee Assistance Program