Senior Account Manager - USA

📋 Description

• Own and manage a portfolio of strategic NA accounts for retention and growth.
• Build executive and day-to-day relationships to strengthen loyalty.
• Drive net dollar retention through expansion, renewals, and product use.
• Understand each customer’s business, priorities, and needs to shape strategy.
• Expand relationships by proposing solutions that unlock more value.
• Serve as strategic quarterback with cross-functional teams to drive outcomes.

🎯 Requirements

• 10+ years in SaaS account management for enterprise customers.
• Proven quota attainment with strong customer satisfaction.
• Partner with customers and internal teams to boost product usage.
• Cross-functional work with AEs, Solutions Eng, Support, Product, and Eng.
• Experience using analytics, dashboards, and data-driven decisions.
• Familiar with MEDDIC, Winning by Design, or Challenger methodologies.

🎁 Benefits

• Extra recharge days per year beyond vacation.
• Stock options to share in our success.
• Comprehensive medical, dental, and vision coverage.
• Learning and Development and Health & Sports budgets.
• Four weeks of paid sabbatical after 5 years.