Senior Administrator

📋 Description

• Manage Administration Officers and Patient Engagement Officers including appraisals and 121 meetings
• Act as first point of contact for the programme’s patients
• Oversee patient management from front-end registration to call/recall targets
• Create/edit clinical locations and validate/cleanse the database
• Issue timely communications to patients and healthcare professionals
• Maintain policy documents, audit trails and compliance documentation

🎯 Requirements

• Excellent communication skills (telephone, written, electronic)
• Experience in database software
• Strong IT skills and Microsoft Office proficiency
• Ability to work autonomously and prioritise tasks
• Initiate and manage change
• Commitment to service improvement at local and organisational levels