Senior Agent, Customer Service (Dutch Speaker)

📋 Description

• Handle multilingual inquiries from global customers across email, chat, and voice.
• Collaborate with product/marketing teams to address complaints and feedback.
• Maintain product knowledge to communicate in customers' language.
• Build strong relationships with partners and external stakeholders.
• Escalate unresolved issues to Level 2 per SOP.

🎯 Requirements

• Diploma in finance, customer service/relations, linguistics, crypto studies, or related field.
• Fluent in Dutch (speaking/writing) and proficient in English.
• Ability to work independently in a fast-paced, multilingual setting.
• Flexible with shift rotations.
• Nice to have: Crypto/finance familiarity.
• Nice to have: Zendesk CRM experience.
• Nice to have: MacOS, Lark, MS Office, and G-Suite basics.

🎁 Benefits

• Competitive remuneration package
• Yearly performance bonus
• Growth and promotion opportunities with training
• Employee engagement and recognition program
• Multinational working environment
• Hybrid work environment available