Senior Agent, Customer Service (Italian Speaker)

📋 Description

• Handling inquiries from global customers via email, chat, and voice.
• Collaborating with product managers and marketing to address complaints and feedback.
• Maintaining strong knowledge of company products to communicate in customers' language.
• Establishing and nurturing relationships with partners and external stakeholders.
• Escalating queries or unresolved issues to Level 2/Supervisors per procedures.

🎯 Requirements

• Diploma in finance, customer service/relations, linguistics, or crypto studies.
• At least 2 years in language-related roles (translation, interpretation, localization).
• Proficiency in English and Italian (spoken and written).
• Ability to work independently in a fast-paced environment delivering multilingual support.
• Willingness to work a 24x7 language support schedule.
• Strong interpersonal skills and problem-solving mindset.

🎁 Benefits

• Competitive remuneration package
• Yearly performance bonus
• Growth and promotion opportunities with mentoring and training.
• Employee recognition and appreciation programs.
• Multinational working environment with diverse colleagues.