Senior Agent, Customer Service (Polish Speaker)

📋 Description

• Handle inquiries from global customers via email, chat, and voice.
• Collaborate with product/marketing teams to address complaints and feedback.
• Maintain product knowledge to communicate in customers' preferred language.
• Establish and nurture relationships with partners and stakeholders.
• Escalate unresolved queries to Level 2/Supervisors per procedures.

🎯 Requirements

• Diploma in finance, CS, linguistics, crypto studies, or related field.
• 2+ years in language-related roles (translation/interpretation/localization).
• Strong spoken/written language skills; high English proficiency.
• Work independently in a fast-paced env; deliver multilingual support.
• Willing to cover a 24x7 language support schedule.
• Strong interpersonal skills; problem-solving; quick learner.

🎁 Benefits

• Excellent prospects for growth and promotion, with mentoring and training.
• Employee engagement, recognition and appreciation program.
• Multinational working environment – interact with colleagues from diverse backgrounds.
• Cross-functional collaboration and supportive team culture.