Senior Agent, Customer Service (Portuguese Speaker)

📋 Description

• Handle inquiries and issues from global customers via email, chat, and voice.
• Collaborate with product managers and marketing to address complaints.
• Maintain product knowledge to communicate in customers' languages.
• Build strong relationships with partners and external stakeholders.
• Escalate unresolved queries to Level 2 or Supervisors per guidance.

🎯 Requirements

• Diploma in finance, customer service/relations, linguistics, or crypto studies.
• Minimum 2 years in language-related roles (translation/interpretation).
• Proficiency in English and Portuguese, both written and spoken.
• Ability to work independently in a fast-paced multilingual environment.
• Willingness to cover a 24x7 language support schedule.
• Strong interpersonal skills, problem solving, time management.
• Quick learner with adapting to evolving language needs.

🎁 Benefits

• Competitive remuneration package.
• Yearly performance bonus.
• Growth, mentoring and training opportunities.
• Employee engagement, recognition and appreciation program.
• Multinational environment with diverse colleagues.