Senior AI Project Manager, CX

📋 Description

• Manage software and AI/GenAI delivery projects, aligning scope, timelines, and customer expectations.
• Build and maintain project plans, schedules, RAID logs, and core delivery documentation.
• Communicate project status, risks, and dependencies to customers and internal stakeholders.
• Support escalation handling with professionalism and timely follow-through.
• Coordinate cross-functional teams through the project lifecycle.
• Contribute to PMO best-practice adoption and continuous improvement efforts.

🎯 Requirements

• Manage software delivery of conversational AI, LLM, or NLU projects.
• Assess AI use cases at a basic level and support evaluation of data readiness.
• Partner with technical teams to understand model performance and output quality.
• Support customer expectation-setting across AI/GenAI implementations.
• Identify and track AI-specific risks (data issues, model behavior, hallucinations).
• Familiarity with prompt engineering concepts and prompting limitations.

🎁 Benefits

• Join a global company with diverse career opportunities across roles, disciplines, and locations.
• Fast-paced, collaborative, and creative work environment.