Senior Amazon Connect Engineer

📋 Description

• Design, configure, maintain, and optimize Amazon Connect contact flows, routing profiles, queues
• Develop and enhance IVRs, self-service solutions, callback functionality, and customer journeys.
• Configure and improve skills-based routing and queue management while troubleshooting telephony and
• Develop and maintain AWS Lambda functions supporting Amazon Connect solutions and related
• Design, build, and troubleshoot REST API integrations and data exchanges between Amazon Connect and
• Support integrations between Amazon Connect and Freshworks products, including Freshdesk and

🎯 Requirements

• Minimum 3 years of hands-on Amazon Connect experience is required, with 5–6 years preferred.
• 5+ years of overall experience in software engineering, cloud engineering, contact center
• Proven experience designing, building, and supporting production Amazon Connect environments.
• Experience integrating Amazon Connect with Freshworks, Freshdesk, Freshservice, ServiceNow
• Strong hands-on knowledge of Amazon Connect, AWS Lambda, Amazon Lex, REST APIs, JSON, Amazon S3
• Experience with one or more programming languages such as Python, Node.js, JavaScript, or

🎁 Benefits

• Fully remote opportunity based in India.
• Hands-on work with Amazon Connect, AWS, conversational AI, CRM integrations, and contact center
• Opportunity to work on enterprise-scale customer service and contact center solutions.
• Exposure to technologies including Amazon Lex, Amazon Q in Connect, Contact Lens, AWS Lambda, REST
• Opportunity to contribute to technical delivery, operational improvements, and continuous
• Collaborative environment involving engineering, business, analytics, and support teams.