TELUS Digital

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TELUS Digital

Senior Amazon Connect Engineer

Hybrid

Engineering

Added

25 minutes ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

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Related skills

node.js aws python ccaas aws lambda

📋 Description

Minimum 3 years in CCaaS/Contact Center tech roles (Amazon Connect ideal)
Operate independently with minimal supervision
Analyze requirements for call/chat routing, IVR and NLU
Translate requirements into technical workflows
Manage Waterfall and Agile projects
Build AWS Lex and Lambda using Python and Node.js

🎯 Requirements

CCaaS/Amazon Connect and contact center experience
AWS Lex, Lambda, S3 and Kinesis expertise
Python and Node.js programming
Scripting, deployment, and automation skills
Strong problem solving and debugging abilities
Experience with security, logging, and performance standards

🎁 Benefits

Equal Opportunity Employer

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