Senior Analyst, Customer Support, GC

📋 Description

• Own inbound support across email, phone, and chat
• Troubleshoot and resolve complex inquiries
• Coordinate with cross-functional teams for incidents
• Become subject matter expert on Airwallex functionality
• Maintain metrics: CSAT, response time, resolution
• Remote role based in US Pacific Timezone

🎯 Requirements

• 2+ years in customer service or technical support
• Expert de-escalation and conflict resolution
• Experience with high-volume ticketing systems (Zendesk preferred)
• Excellent verbal and written English
• Adaptability and resilience for complex interactions

🎁 Benefits

• Remote role based in the United States
• Ample room for professional growth
• Collaborative, fast-paced team
• Equal opportunity employer