Senior Analyst, Technical Customer Manager - Product & Services

📋 Description

• Own the success of a portfolio of customer accounts, serving as the primary technology advisor
• Monitor portfolio performance using customer health, adoption, maturity and value realisation to
• Define strategy to expand program adoption and maturity across our customer accounts, driving Net
• Partner with customers to provide expertise leading to the alignment of project goals and timely
• Plan, monitor, and mitigate project risks while developing quality management plans aligned with
• Collaborate with internal teams to support your customer's experience and maintain account health

🎯 Requirements

• 3+ years of experience successfully working with large, complex organisations to execute and advise
• High interest in learning the Qualtrics platform and new technologies and deployment of technical
• Proven ability to plan and execute multiple concurrent projects on time and budget, with a blend of
• Ability to lead workshops, knowledge transfer sessions, utilise data and metrics to communicate
• Ability to build relationships with senior customer program owners and decision makers
• Good understanding of significant industry shifts taking place in experience management in one or

🎁 Benefits

• Comprehensive Health & Wellness: Robust medical, dental, and vision insurance packages for you
• Professional Growth & Mentorship: Structured onboarding, product training, and clear pathways
• Paid Time Off & Holidays: Generous paid vacation, sick leave, and paid company holidays
• 401(k) Retirement Plan: Competitive matching company contributions to help secure your financial