Administer apps to support 24/7 ops (Zendesk, Absorb, Qualtrics, JIRA).
Translate business requirements into technical specs and implement tooling.
Support vendor onboarding/offboarding: accounts, access provisioning, and tool setup.
Respond to ad-hoc tickets via Jira; monitor Slack and emails; collaborate.
Proactively identify and resolve tool issues; follow incident protocols.
Maintain docs and provide regular reports on configuration and support.

🎯 Requirements

7+ years in tools and systems administration with end-user support.
2+ years owning end-to-end implementation and integration of front/back-office apps.
Data-driven approach to drive process improvements and efficiency.
Clear communication of technical information to management, product teams, and users.
Experience with CRM, IVR, LMS, and live channel systems.
AI/LLM tools experience; analytical, proactive, customer-focused, and team-oriented.

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