Senior Applications Support Specialist

📋 Description

• Lead major incident (MI) bridges and restore service with minimum business impact.
• Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.
• Own technical RCAs, drive long-term and systemic remediation.
• Identify recurring failure patterns and risks.
• Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.
• Tune JVM parameters, analyze thread/heap dumps, and improve performance.

🎯 Requirements

• 7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
• Bachelor’s degree in Computer Science/Engineering or equivalent.
• Strong knowledge of application architecture, distributed systems, and middleware.
• Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
• .Net: CLR internals, garbage collection, memory management, thread/dump analysis, and application
• Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).

🎁 Benefits

• Hybrid working model
• On-call and after-hours support as required
• Fast-paced environment with multiple priorities