Senior Applications Support Specialist

📋 Description

• Lead major incident (MI) bridges and restore service with minimum business impact
• Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra
• Own technical RCAs, drive long-term and systemic remediation
• Identify recurring failure patterns and risks
• Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns
• Tune JVM parameters, analyze thread/heap dumps, and improve performance

🎯 Requirements

• Strong knowledge of application architecture, distributed systems, and middleware
• Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning
• .Net: CLR internals, garbage collection, memory management, thread/dump analysis, and application
• Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS)
• Advanced SQL and understanding of databases; Autosys (or equivalent scheduler)
• Hands-on with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus

🎁 Benefits

• We are an equal opportunity employer. All qualified applicants will be considered for employment