Senior Assigned Support Engineer (EMEA)

📋 Description

• Provide technical support to top customers, ensuring stability and performance.
• Troubleshoot and resolve complex issues using Zendesk, logs, and strace.
• Build proactive relationships with customer stakeholders to address blockers.
• Collaborate with Product, Engineering, Infra, CS, and Sales to drive fixes.
• Act as a technical expert on GitLab and CI/CD, advising on incidents.
• Create and improve support content, docs, and runbooks.

🎯 Requirements

• Background managing complex, customer-facing support cases end to end.
• Advanced troubleshooting across apps, infra, and integrations.
• Strong Linux admin knowledge (LFCE/RHCE) with performance analysis.
• Practical experience with GitLab and CI/CD, deployments and outages.
• Ability to write clear, reusable knowledge content (articles/runbooks).
• Proficiency with Ruby or Bash and MVC (Ruby on Rails).

🎁 Benefits

• Benefits to support your health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation and Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.