Senior Associate, Control Tower & Service Delivery

Added
12 days ago
Type
Full time
Salary
Salary not provided

Related skills

logistics supply chain apac freight forwarding sops

πŸ“‹ Description

  • Primary objective: ensure service delivery for CT customers across APAC.
  • Monitor performance to meet SLA; collaborate with stakeholders.
  • Provide training and guidance to internal stakeholders.
  • Maintain and publish SOPs, instructions, and routing guides.
  • Identify risks, CAPA actions, and escalate issues with global prod & tech teams.
  • Build trust-based client relationships and drive value.

🎯 Requirements

  • BA/BS degree.
  • 5+ years in logistics, freight forwarding, or supply chain.
  • Experience with CT (control tower) operations and KPI visibility.
  • Strong collaboration and training skills; ability to work APAC region.
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