Senior Associate, Corporate Cards

📋 Description

• Provide frontline customer service to corporate card admins and cardholders via phone, online, and email.
• Manage inquiries and admin requests per service agreements and procedures.
• Support clients with corporate card tools, products, and solutions; provide clear guidance.
• Liaise with clients and internal teams to resolve issues and uphold standards.
• Process requests for new corporate cards; ensure documentation and AML compliance.
• Handle inbound/outbound communications, follow-ups, escalations, and authorizations.

🎯 Requirements

• High school diploma or equivalent experience.
• Experience in customer service, sales, or service roles.
• Strong passion for helping customers and solving complex requests.
• Excellent verbal/written communication in English and/or French.
• Multitask, prioritize, and stay organized in a fast-paced environment.
• Strong conflict resolution and problem-solving skills.

🎁 Benefits

• Fully remote work from home.
• Salary range CAD 36,600–67,500 per year.
• Flexible scheduling; shifts Sun–Sat 8:00 AM–11:00 PM.
• Comprehensive health and wellness benefits.
• Retirement savings program and employee share ownership opportunities.
• Employee assistance programs and wellness resources.