Define and govern regional Service Quality frameworks centered on driving strict compliance with
Establish and refine the regional service quality measurement system by standardizing infraction
Lead deep-dive analytics on regional infraction trends, operational failure points, and compliance
Partner with Regional Product, Tech, and Operations teams to automate infraction detection

🎯 Requirements

At least 2 year of work experience in a business intelligence or data analytics role
Strong proficiency in SQL
Knowledge of data warehousing concepts a plus
Experience using Tableau or other BI Tools for reporting and analyses
Exposure with Operations or Platform Governance within a high-growth marketplace (e.g. Logistics
High proficiency in both English and Chinese

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