Act as the central point of contact for all technical related issues and requests.
Provide appropriate customer service and drive all tickets to closure on time.
Handle calls and tickets within the defined service levels.
Build good rapport with customers and team members.
Keep management updated on major outages reported to GSD.
Work as a team and help each other with issues/requests daily.

🎯 Requirements

Excellent communication skills (verbal and written)
Good knowledge of Windows OS troubleshooting and MS Office applications
Basic hardware troubleshooting skills
Willing to work on night shifts
Willing to assist internal customers over the phone
Understanding of Active Directory Services (MCP certification an added advantage)

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