Senior Associate - IT Helpdesk

Added
18 days ago
Type
Full time
Salary
Salary not provided

Related skills

ms office hardware troubleshooting itil incident management active directory

📋 Description

  • Act as point of contact for all technical related issues and requests
  • Provide appropriate customer service
  • Drive all tickets to closure on time
  • Handle calls & tickets within the defined SL
  • Build good rapport with the customers as well as within team
  • Keep management updated on major outages being reported to GSD

🎯 Requirements

  • Excellent communication Skills (Verbal and Written)
  • Good knowledge on Windows OS troubleshooting, MS Office application
  • Basic Hardware troubleshooting skills
  • Willing to work on night shifts
  • Willing to assist our internal customers over the phone
  • Understanding of Active Directory Services, it will be an added advantage if the candidate
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