Senior Associate, Launch Manager, US

📋 Description

• Implementation Portfolio Management: Oversee and support a portfolio of client implementation
• Cross-Functional Management: Serve as the consultant, application configuration expert, and project
• Value Delivery: Translate the deployment of Glia's tools and technology into measurable ROI for the
• Project Management: Build and maintain critical project infrastructure, including project
• Risk Mitigation: Manage client expectations, proactively flag alignment issues, and escalate
• Enablement: Confidently train client administrators on platform configuration and support operators

🎯 Requirements

• 2+ years of experience managing implementations for SaaS or Enterprise-level clients
• Understanding of APIs, HTML, and network security
• Hands-on experience configuring applications or software platforms (e.g., website CMS like Drupal
• Proven ability to coordinate multiple Client-facing projects simultaneously
• Experience collaborating across multiple teams including Sales, Product, Customer Success, and
• A team player attitude with strong presentation skills, self-confidence, and enthusiasm

🎁 Benefits

• Experience working in or with Contact Centers
• Experience training end-users on systems
• Experience within the Financial Services, Insurance, or Healthcare Industries
• A project management or technical certification or related professional coursework
• Experience working in a consultancy role