Senior Associate, Service Delivery

📋 Description

• Support and provide technical guidance during the implementation of new client benefits websites.
• Maintain and update client sites as requirements change, including benefit class matrices
• Perform quality assurance testing on client sites; track, monitor, and support issue resolution.
• Manage workflow related to the setup and ongoing maintenance of carrier and payroll feeds.
• Resolve client issues by responding to inquiries regarding bswift products, leveraging research and
• Triage client tickets and inquiries within 24 hours, maintaining ownership through resolution.

🎯 Requirements

• Bachelor's degree from a four-year college or university, or equivalent combination of education
• 3+ years of experience in benefits administration (required), including hands-on experience
• 3+ years of experience in a client services role.
• 2+ years of project management experience.
• Hands-on experience with benefits administration systems is required; experience with payroll
• Advanced proficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, and basic formulas.

🎁 Benefits

• Comprehensive health, dental, and vision plans
• Competitive compensation with performance-based incentives
• Remote-first, office-friendly environment
• Retirement savings plans with employer-sponsored programs
• Professional development opportunities
• Supportive culture encouraging collaboration and open communication