Senior Billing Specialist - Chargebacks

📋 Description

• Own the end-to-end lifecycle for card and ACH chargebacks and payment disputes, including intake, investigation, evidence gathering, representation, issuer response tracking, and final disposition
• Manage dispute timelines and ensure all cases are submitted accurately and within network, processor, and banking deadlines
• Analyze dispute drivers and payment-failure trends to identify root causes, reduce avoidable losses, and improve dispute win rates
• Partner cross-functionally with Billing, Collections, Accounting, Customer Success, Sales, Order Management, and Enterprise Systems to resolve complex billing and payment issues
• Review customer accounts, invoices, contracts, refunds, credits, cancellations, and payment history to support accurate dispute resolution and account remediation
• Support complex billing scenarios, including enterprise invoicing, contract-specific terms, early terminations, billing adjustments, and held-to-contract fee validation

🎯 Requirements

• 2-3+ years of experience in billing, payments, accounts receivable, dispute operations, or a related finance operations function
• Hands-on experience managing chargebacks, payment disputes, or exception-based payment operations in a high-volume environment
• Strong understanding of billing operations, payment flows, refunds, credits, cancellations, and account reconciliation
• Demonstrated ability to investigate complex issues, assess risk, and drive cases to resolution with a high degree of accuracy and ownership
• Strong analytical skills with the ability to identify trends, connect operational issues to root causes, and recommend practical corrective actions
• Excellent written and verbal communication skills, with the ability to work effectively across finance, operations, and commercial teams

🎁 Benefits

• Diverse and inclusive workplace; equal opportunity employer
• Hybrid work arrangement (Islamabad & Lahore)
• Some interviews or new-hire training sessions may be held in person at global offices