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Provide 2nd or 3rd Level Support for escalated or urgent issues requiring high-level expertise.
Collaborate with Implementation, Solution Architect, Delivery and Outsourcer of Application Support
Attend internal and external service meetings to discuss escalated issues and improvement plans.
Partner with outsourcer of application support to improve relationships, monitor performance and
Monitor escalated issues and assist outsourcer in resolving them per escalation procedures.
Create and foster strong relationships with business, management, technical partners and external

Bachelor’s degree and/or master’s with relevant IT or Computer science background.
High Level Degree or equivalent in Computer Science or related subject.
Minimum 3-5 years’ experience in Oracle EBS R12 on any of the following processes: Order to Cash
Experience with Oracle Fusion Cloud is desirable.
Strong experience in supporting testing activities including unit testing, regression and user
Ability to communicate technical information to a non-technical audience.

Senior Business Analyst

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