Senior Business Analyst, Business Applications

📋 Description

• Analyse current and target-state processes, identify operational friction, and define practical
• Translate approved priorities into delivery plans, SOPs, acceptance criteria, readiness checklists
• Coordinate UAT, validation, stakeholder sign-off, release readiness, and post-launch stabilisation.
• Drive country and support-team readiness through communications, training, change adoption, and
• Track adoption, efficiency, service impact, and realised benefits; maintain documentation and

🎯 Requirements

• 4+ years of experience in ITSM processes, controls, service operations, and transformation delivery.
• Good understanding of the SDLC and how business, technical, testing, and support activities
• Analyse processes, identify friction, and develop practical implementation, adoption, and
• Strong communication and collaboration skills, with experience coordinating cross-functional and
• Experience in UAT, release readiness, change adoption, training, documentation, post-launch

🎁 Benefits

• Term Life Insurance
• Medical Insurance
• GrabFlex (flexible benefits)
• Parental leave
• Birthday leave
• Love-all-Serve-all (LASA) volunteering leave