Senior Business Applications Administrator

📋 Description

• Advanced Incident Resolution: Triage, diagnose, and resolve Tier 2/3 incidents across Salesforce
• AI-Augmented Operations: Leverage generative AI platforms (Gemini, Claude, and internal custom AI
• Critical Period Support: Provide dedicated operational readiness and real-time support during
• Frontline Mentorship: Serve as an escalation partner and technical mentor to frontline system
• Configuration & Maintenance: Manage user provisioning, security controls (profiles, roles
• Integration Oversight: Maintain data flow and operational health between Salesforce and third-party

🎯 Requirements

• Experience: 4+ years of hands-on experience in business systems administration or technical
• Salesforce Expertise: Strong administrative expertise in Salesforce Sales Cloud (configuration
• Ecosystem & Tooling: Working knowledge of modern enterprise SaaS stacks, including ITSM tools
• Compliance & Governance: Solid understanding of enterprise governance frameworks, audit
• Global Collaboration: Proven track record collaborating effectively with cross-functional and
• Communication & Problem-Solving: Outstanding analytical troubleshooting abilities, active

🎁 Benefits

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community