Provide data-driven strategic consulting to Fortune 500 clients
Support and deliver client analyses
Actively contribute to analytically-oriented projects from inception to delivery, including client
Develop measurement and analytic plans
Develop best-in-class analytic deliverables, presenting them to internal team members and the
Author and maintain comprehensive Standard Operating Procedures (SOPs) and process documentation to

🎯 Requirements

5+ years of experience in contact center analytics
Proficiency in SQL query building
Analytic thinker with a proven ability to interpret analytic output and translate data into
Experience working with large-scale customer databases, datasets or tables communicating summarized
Data-cleansing and standardization of data experience
Knowledge of statistical concepts (e.g., significance testing, sampling, etc.)

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