Senior Business Operations and Growth Lead, Ticketing

📋 Description

• Define and drive Airbnb's tickets strategy and priorities.
• Own outcomes: supply activation, tickets sold, GBV, guest experience.
• Lead cross-functional collaboration with product, marketing, supply, and finance.
• Build business cases and growth plans from market dynamics.
• Shape requirements and influence roadmaps without owning engineering.
• Communicate clear recommendations to executives and partners.

🎯 Requirements

• 12+ years in strategy or operations at a high-growth tech or marketplace.
• MBA preferred; track record of owning ambiguous, high-impact problems.
• Deep analytical depth; builds financial/operational models; Excel; SQL preferred.
• Product fluency; drafts structured requirements and influences roadmaps.
• Marketing fluency; growth and demand-side programs.
• Ticketing tech experience—channel managers, reservation systems.

🎁 Benefits

• Remote eligible in the US with occasional offices or offsites as agreed with your manager.
• Airbnb commits to inclusion and belonging; all qualified candidates encouraged to apply.
• Reasonable accommodations available during the application process.