Senior Business Operations Manager

📋 Description

• Lead operational strategy for the Customer Support org.
• Unify support operations across NMI's brands.
• Build reporting and metrics infrastructure for visibility.
• Establish cadences, scorecards, and review frameworks.
• Partner with Product, Engineering, and Finance to execute initiatives.
• Document SOPs and processes to enable scale.

🎯 Requirements

• 4-8 years of experience in business operations, support ops, or similar high-execution roles.
• Proven track record delivering cross-functional projects at scale.
• Experience using or piloting AI tools to solve operational challenges.
• Experience building ops frameworks, reporting infra, and process docs.
• Strong analytical skills; surface trends and translate data into insights.
• Proficiency with Zendesk and data visualization or reporting tools.

🎁 Benefits

• A remote first culture!
• Health, Dental and Vision Insurance.
• Flex PTO.
• 13 Paid Holidays.
• Company volunteer days.