Senior Business Technology Support Analyst

📋 Description

• Own and resolve high-impact technical issues across collaboration tools and SaaS.
• Manage and optimize Jira-based ticketing workflows, SLAs, and CSAT.
• Analyze support trends to identify root causes and automate improvements.
• Lead user lifecycle: provisioning, deprovisioning, access audits.
• Leverage automation platforms and AI to streamline support and knowledge.
• Drive internal IT initiatives from onboarding automation to AI workflows.

🎯 Requirements

• 5+ years in IT Support, Service Desk, or Business Technology roles.
• Advanced troubleshooting across hardware, software, IAM, and SaaS.
• Experience with Jira, Confluence, ServiceNow; Sigma/Tableau reporting.
• IAM, lifecycle automation, provisioning (SCIM, Google Admin).
• Delivered IT projects from scoping to change management.
• Automation with Workato; scripting in Apps Script, PowerShell, or Python.
• Adopted enterprise AI solutions (ChatGPT Enterprise, Claude) for troubleshooting.

🎁 Benefits

• Vibrant, dynamic work environment.
• Flexible, trust‑oriented culture empowering ownership.
• Multitude of benefits for employees.