🌐 Senior Care Ops

📋 Description

• Own vertical strategy and execution aligned with Care priorities
• Diagnose performance gaps and translate them into a roadmap
• Define scalable operating model, tooling, automation opportunities
• Lead cross-functional delivery with Product, Data, Eng
• Build dashboards and rituals for monitoring and improvements
• Drive stakeholder engagement and change leadership

🎯 Requirements

• Excellent English and French communication; adapt to frontline and execs
• Strong strategic thinking; translate roadmap into executable strategy
• Cross-functional leadership; align Care, Ops, Data, Eng, Product
• Data-driven and outcome-oriented; define metrics and improvements
• Program/project management; drive multiple initiatives with milestones
• Operational excellence focus; iterate quickly and ensure adoption

🎁 Benefits

• Fair rewards: generous equity packages complement base salary for permanent contracts
• Flexible Office: HQ space, co-working hubs or full remote with equipment sponsorship
• All the tools you need: MacBook Pro, monitor, headphones
• Flexible vacation policy and working hours
• Delightful healthcare insurance for you and family (permanent contracts)
• Transport benefits; learning & training opportunities; parental leave