Senior Case Manager (SCM)

📋 Description

• Serve as the primary point of contact for patients enrolled in support programs and prescribing
• Conduct welcome calls, collect relevant patient information, obtain consent, and explain available
• Guide patients through public and private reimbursement pathways, including coverage assessments
• Liaise with patients, insurers, physicians, specialty pharmacies, clinics, and nursing teams to
• Follow up with payers and advocate on behalf of patients until reimbursement and coverage are
• Coordinate patient appointments, including scheduling and rescheduling, while collaborating with

🎯 Requirements

• Post-secondary education in healthcare, life sciences, social services, or a related field.
• At least two years of experience preferred in case management, reimbursement support, patient
• Strong understanding of Canadian public and private reimbursement systems, including programs such
• Experience navigating insurance coverage, reimbursement documentation, financial assistance
• Familiarity with CRM platforms such as Salesforce, ACCESS CRM, or comparable systems.
• Strong communication, interpersonal, and relationship-building skills, with a compassionate and

🎁 Benefits

• Salary: $60,000–$70,000 annually.
• Contract duration: 12 months.
• Employment type: Full-time contract.
• Work arrangement: Remote, based in Canada.
• Professional impact: Opportunity to improve patient access to specialty medications and support
• Career development: Exposure to patient support program operations, reimbursement processes