Senior Client Intake Specialist (Immigration and Criminal Defense)

📋 Description

• Screen telephone calls before attorney-client consultations.
• Monitor all potential new client inquiries (email, internet, phone and referrals).
• Immediately contact potential clients and establish relationship with client.
• Update logs and reporting systems to reflect status of all potential new clients.
• Conduct potential new client interviews with empathy and compassion.
• Schedule appointments for potential clients.

🎯 Requirements

• Bilingual English/Spanish required.
• Minimum 3 years of sales experience; customer service experience a major plus.
• Strong background with performance-based metrics.
• Case management software experience a major plus.
• Resourceful and proactive problem solver.
• Proven track record to meet goals and deadlines.

🎁 Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Catered lunches and paid time off.
• Complimentary parking.
• Opportunities for career development.