Senior Client Partner

📋 Description

• Own commercial strategy and relationships for strategic enterprise customers.
• Build executive relationships across sales, marketing, tech, customer experience, and operations.
• Identify upsell, cross-sell, and expansion opportunities.
• Lead executive business reviews and strategic planning with measurable value.
• Develop business cases linking technology to outcomes like revenue growth.
• Own renewal strategies and contract timelines, with risk awareness.

🎯 Requirements

• 8+ years of experience managing and growing complex enterprise SaaS accounts.
• Proven success achieving revenue growth, retention, renewals, upsell.
• Experience managing large enterprise customers with multiple stakeholders, geographies.
• Strong background in consultative, value-based selling and executive-level business cases.
• Experience in SaaS, digital transformation, CX, contact center, BPO, or related tech.
• Strong CRM, forecasting, pipeline management, and account planning skills.

🎁 Benefits

• Fully remote work model with flexibility to work from anywhere in the United States.
• Health and mental wellbeing support, including access to confidential employee assistance resources.
• Medical insurance coverage with company contributions for employees and eligible family members.
• Life and salary continuance insurance coverage.
• Generous parental leave benefits.
• Employee Stock Participation Program with opportunities to share in company growth.