Senior Client Partner

📋 Description

• Own the commercial strategy and relationship management for strategic enterprise accounts.
• Develop and execute account plans focused on retention, revenue growth, and partnerships.
• Build trusted exec relationships across sales, marketing, IT, CX, and contact centers.
• Identify upsell and cross-sell opportunities by understanding priorities and tech needs.
• Lead executive business reviews and strategic conversations showing measurable value.
• Own renewal strategies and negotiations from prep to close.

🎯 Requirements

• 8+ years managing and growing complex enterprise SaaS accounts.
• Proven track record of exceeding revenue growth, retention, renewals, and upsell targets.
• Experience managing large enterprise customers with multiple stakeholders and geographies.
• Success in consultative, value-based selling and executive business cases.
• Experience in SaaS, B2B tech, digital transformation, or related industries.
• Strong CRM, forecasting, pipeline management, and account planning.

🎁 Benefits

• Fully remote work environment in Canada.
• Health and wellbeing support, including confidential employee assistance.
• Health insurance benefits with coverage extending to eligible family members.
• Generous parental leave policy.
• Additional paid wellness and personal care days.
• Employee Stock Participation Program with opportunities to share in company growth.