Lead end-to-end delivery of enterprise CX implementations across multiple environments.
Coordinate cross-functional teams, partners, and vendors for on-time delivery.
Oversee scoping, risk mitigation, and escalation management.
Drive cutover, migration, hypercare, and post-go-live adoption.
Manage CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow) and other enterprise systems.

🎯 Requirements

Bachelor’s degree in Business, Technology, or related field—or equivalent work experience.
8–10 years of experience managing customer-facing, enterprise-level technology projects.
Proven track record delivering complex, multi-system SaaS/CRM implementations.
Strong consultative mindset with the ability to influence decisions and navigate ambiguity.
Outstanding communication skills—verbal, written, executive-level.
Experience with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow.

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