Lead enterprise-level implementations of NICE solutions across customer environments.
Provide governance and delivery accountability across all project workstreams.
Guide customers through high-impact, multi-system transformations.
Manage CRM integrations (Salesforce, Dynamics, ServiceNow) and cross-functional teams.
Ensure scope clarity, risk mitigation, and stakeholder alignment across phases.
Oversee cutover, migration, hypercare, and post-go-live stabilization.

🎯 Requirements

Bachelor's degree in Business/Technology or equivalent.
8-10 years of customer-facing, enterprise tech project experience.
Track record delivering multi-system SaaS/CX/CRM implementations.
Experience with CRM platforms: Salesforce, Dynamics, ServiceNow; SDLC and cloud concepts.
Certifications: PMP, PRINCE2, Agile or equivalent.
Strong communication and executive stakeholder management.

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