Senior Client Success Manager

📋 Description

• Single post-sales support point of contact for customers for value & impact conversations.
• Coordinate with internal teams to appropriate D&B resources: (Delivery, Onboarding &amp
• Identify/coordinate Customer Training needs. (Entire portfolio of customers – supporting 1-3
• Ensure delivery of contracted products/services to clients to ensure SLAs and KPIs as defined in
• Facilitate additional customer support in the areas of Data Advisory, Global Data Content
• Help promote attendance to Industry Knowledge sessions when available.

🎯 Requirements

• Experience with accessing/using a variety applications and systems: SFDC, KPI, BI Portal, OA/QTC
• Strong demonstrated knowledge and acumen of enterprise product(s) set associated with business unit
• Strong written and verbal communication skills. Ability to document at a high level a Process
• Understands Personas of CFO, CPO, CCO and CMO.
• Bachelor’s degree and 5+ years of sales/sales support/client service/account management experience.
• Master’s Degree, Six Sigma or Project Management Certification(s) preferred.

🎁 Benefits

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k with company matching.