Senior Client Success Manager

📋 Description

• Oversee and execute campaigns for enterprise-level accounts
• Run kickoff calls, finalize briefs, build rosters, contract creators, schedule content, track performance
• Build relationships with client stakeholders; advise on internal initiatives and marketing objectives
• Identify and pursue upsell opportunities with existing clients, in partnership with sales
• Drive client happiness with fast responses, professionalism, and ownership of NPS scores
• Manage multiple programs with varying workload and complexity

🎯 Requirements

• Execute campaigns with minimal oversight; meet or exceed client objectives
• Develop data-driven recommendations to support growth and retention
• Proactively address client concerns using data and internal experts
• Manage creator relationships and campaigns for operational excellence
• Meet and exceed KPIs across satisfaction, retention, and revenue
• 5+ years of experience in a client-facing role, ideally with enterprise accounts

🎁 Benefits

• Flexible vacation policy
• Competitive vision, dental and health benefits
• Team offsites and working hubs, and socials (remote options)
• L&D budgets and RRSP/401K Matching Programs
• Inclusive culture and equal opportunity employer